Работа "Customer Support Speсialist" Харьков в G5 Entertainment

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Компания G5 Entertainment
  Все вакансии этой компании
Город Харьков
Категория IT-компьютеры/Интернет, Маркетологи/Специалисты по PR, Телекоммуникации/Связь
Зарплата
Занятость полный рабочий день
Размещена 09/01/2017
 
Требования к соискателю
Опыт работы от 1 до 2 лет
Уровень образования высшее
Работа в G5 Entertainment
Вакансия Customer Support Speсialist  

We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.

Position requirements:

  • Upper-intermediate/advanced level of English is a must;
  • Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
  • Confident PC user. Good knowledge of MS Office;
  • Basic knowledge of HTML, Facebook, Twitter;
  • Excellent communication skills;
  • Be responsible, patient and self-motivated.

Additional advantages when applying to the position:

  • Education in the field of PR and Communication;
  • Experience in casual gaming.

Responsibilities:

  • Delivering support to customers by providing information in response to inquiries via helpdesk;
  • Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
  • Creating FAQs and user guidelines. Posting them to company's website and helpdesk; 
  • Processing customer feedback and escalating issues that require further investigation.

What we offer:

  • Cozy and roomy office space near Ploschad Vosstaniya metro station;
  • Full-time position, flexible work schedule;
  • Formal employment, full social package;
  • Job interview-based salary;
  • Friendly team members and open-to-everyone working environment;
  • English language courses;
  • Gym and fitness classes for employee.

Контакты:

ФИО: HR manager
Телефон: связаться
Сайт http://www.g5e.com/
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