Вакансія Application Support Specialist (English/German speaking)

Evolvice GmbH is seeking an Application Support Specialist to join our growing development team in Kyiv. This position is the primary point of contact for internal Evolvice customers. The support specialist is responsible for troubleshooting and resolving customers' issues or routing to them to the appropriate IT department.

Required skills:

• Strong written and spoken German and English (at least Upper intermediate level)
• Excellent communication skills that can be tailored to the client's needs
• Understanding of client-server architecture, Web and Network technologies
• Basic knowledge of HTML, CSS, JS
• Knowledge of basic SQL queries
• Perfect troubleshooting and analytical skills
• Ability to work at a fast pace with changing priorities
• Ability to learn and support complicated applications and systems

As a plus

• Preferred 1+ year experience in a Customer/Technical/ Application Support
• Degree in Technical field
• Experience with bug tracking systems
• Experience with CRM/ERP systems

Responsibilities

• Take ownership of and resolve customer's issues via telephone, email, skype
• Investigate, diagnose and resolve issues related to our applications
• Work closely with other departments to assure smooth operation in order to maximize value provided to our customers
• Use the existing collection of help, troubleshooting and how-to articles, as well as gained experience, when resolving issues
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
• Form relationships with our customers to better their support experience

We offer:

Vacation and Sick Days

Annual vacation is 22 workdays

Up to 20 sick days per year

Business Trips

Possibility of business trips to Germany in the future, but not immediately

Our Office Location

Office center at Dehtiarivska Street, Kyiv, Ukraine

Office Layout

Open Space rooms for each project

Working Hours

Flexible starting time from 8 to 11 in the morning, followed by an 8-hour workdaу

Remote Work

Remote work is occasionally possible, as long as it is approved by the team members

Benefits and Extras we Offer

Pluralsight subscription, orthopedic chairs, large workstation tables, two computer monitors, espresso and tea in the kitchenettes, relaxation areas. Corporate parties, optional team-building activities every Friday. Reimbursements for sports and fitness activities, medical insurance. Work-related paid training and certification classes.

Salary Details

Private Entrepreneur registration with salary tied to Euro.