Вакансія Royal Service Supervisor 

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Supervisor who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

Fairmont Hotel, a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. Fairmont offers guests an extraordinary place that is created by combining unique architecture and structure, expressive decor and artistry, and magnificent features all in one great location.

What we offer:

• International hotel chain working experience
• Competitive salary
• Official employment, annual paid vacation and paid sick leaves
• Full day job with 8 hours working day
• Meals at staff restaurant and uniform provided by the hotel
• Friendly team and comfortable office in the historical city center Podil

Main responsibilities:

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
• Ensure all colleagues are up to date with "Opera" software system
• Train all Royal Service colleagues
• To have a complete knowledge of the hotel's emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Attend regularly scheduled departmental meeting
• Schedule colleagues in accordance with the departmental budget
• Balance operational and Colleague needs
• Follow all safety policies
• Other duties as assigned

Main requirements are:

• English is the MUST
• Previous leadership experience in guest relations preferred
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of Opera PMS with hotel experience is a huge plus

You are Welcome:

• To contact us
• To send us Your CV with picture

In return we'll give you great 5-stars Luxury Hotel working experience!