Вакансія Customer Communication Assistant

3HLinen is Ukrainian Company specialized in producing and selling home & living linen goods to European and North America markets. Production facilities are situated in Kyiv, Sales office is located in San Francisco (CA).

Perfect candidate for this role is an excellent team player, able to develop ways for achieving the identified objectives.

Major responsibilities:

• Communication with clients via Amazon, Etsy etc.
• Escalate and solve clients’ problems
• Control the quality of production by regular check-ups
• KPI’s tracking and regular reporting on the KPI’s of the Company with aim to ensure the most attractive position of the Company among the competitors on the e-commerce platforms
• Coordination with supply management

Professional requirements:

• Upper-Intermediate English level
• Experience in MS Office with knowledge of CRM platforms

Personal qualities:

• Responsibility
• Accuracy
• Creativity
• Detail-oriented
• Efficiency
• Ethical
• Fast learning
• Multitasking

Personal characteristics:

• Creative, open and positive with excellent communication

We offer:

• Competitive salary;

• Convenient office location (Olimpiiska metro station)

• Working in a friendly and creative environment

• Professional growth