Вакансія System Administrator

Job responsibilities:

• Monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements.
• Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management.
• Provide end user software services for Windows, iOS, Mac, Android
• Provide dispatch service to remote users or sites (service end user at their location)
• Provide on-site support for network, server, hardware upgrades or projects at site
• Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.)
• Liaison with facility service providers for maintenance of A/V, UPS and Printers
• Deliver prepared training to users at sites for new equipment and software
• Ability to travel to remote sites as needed (scheduled or on-demand). Must have clean, full valid driving license.
• Own a follow-up tickets to closure

Required skills:

• ITIL Foundation (Required)
• Microsoft Certified Professional and MCSA Windows 10 (Required)
• HDI Desktop Support Technician OR CompTIA A+ Certification (Required)
• CompTIA Network+ Certification (Preferred)
• Completion of Lenovo Warranty Service Authorization Course
• Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.
• Microsoft's Active Directory, Remote Desktop services, and remote assistance tools
• Must have both outstanding verbal and written English communications skills.
• PC Hardware, peripheral, mobile devices, printer, networking and support experience.
• Knowledge and understanding of system management services (i.e. Altiris, MS SMS)
• Client focus: Identifies and satisfies the needs of external and internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients.
• The position will be based either Fastiv or Bila Tserkva

Why work with Monsanto?

• Life at Monsanto means collaborating with dedicated professionals in a stimulating environment.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• You will work with market leading brand products in a global organization.
• We provide medical insurance, lunch, mobile coverage, laptop, shuttle buses to site location
• Monsanto is named Great Place to Work in many countries around the world