Вакансія Technical Support Engineer

MIratech is looking for a Technical Support Engineer to join our team on full-time basis.

The customer is the world's leading provider of customer service and contact center software, with more than 4,500 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience.

Our candidate will be responsible for providing technical support for part of the wide list of products. Software consist of multiple components, running in client-server architecture, using a variety of protocols, monitoring health check of the whole environment, providing components with access to configuration information that may consists hundreds of thousands of objects, distributed and virtualized, supported on major databases and major platforms.

This position requires deep and genuine desire to help people around - either customers, or colleagues, sitting next to you.

Responsibilities:

• Provide top quality technical support assistance that would:
• Drive reported issues to resolution;
• Make customers happy;
• Create ultimate experience for customers as well as within the Company.

Requirements:

• Good communication and organizational skills;
• Be independent, self-motivated, disciplined and detail-oriented;
• Possess a degree in Computer Science/Engineering or related technical fields or equivalent experience;
• Advanced level of experience with following set of skills:
• Spoken English (Upper intermediate);
• Strong analytical and troubleshooting skills;
• Fundamental knowledge with basic troubleshooting skills in
• Networking;
• Databases (MSSQL or Oracle + basic SQL);
• Operating systems;
• Web technologies;
• Scripting (bash, python, perl, etc.).
• Experience in the following areas will be a plus:
• Call Center/Telephony business and software.

We offer

• Strong career opportunities for professionals
• A variety of international projects and mobility across projects
• Professional development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• 20 working days of paid vacations and paid sick leaves
• Flexible work schedule with a possibility for teleworking
• Corporate health insurance program
• Foreign languages classes and communication with native speakers
• Corporate mobile service compensation in case there's business need
• Modern and conveniently located offices with good working conditions
• Sport room, children room
• In-house canteen or kitchen, free fruit
• Corporate, social and cultural events