Вакансія Customer Support Specialist (precision farming IT platform)

Our client, international agrarian company is announcing an opening the position

Position: Customer Support Specialist (precision farming IT platform)

Location: Kiev

Responsibilities:

• Responsible for driving customer adoption and success with precision farming IT platform by providing customers onboarding guidance, usage/adoption recommendations, data ingest assistance and training
• Support to increase customer satisfaction, engagement, retention, and clients expansion
• Drive early success for our new customers and ensure a positive and productive start to a long relationship through specific proactive outbound efforts
• Gain proficiency in all product functionality, learn features, benefits and how they add value to our customers operation
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the IT platform
• Proactively coach and guide customers to engage in product along the customer journey that enable them to succeed with the platform
• Provide 1:1 training on new features to customer base to ensure product adoption
• Identify at risk accounts with the goal to minimize churn rates
• Identify opportunities to improve/optimize operations and tools
• Log all inbound and outbound inquiries in the CRM to ensure accurate reporting of volume and documentation of issues
• Keep all team documentation and reference materials up to date
• Follow escalation procedures when necessary
• Represent the product to the customers in a professional manner consistent with the brand

Main requirements:

• Bachelor’s degree (ideally, agronomy, agricultural business, agricultural science)
• Experience in agriculture (ideally, with precision agriculture elements)
• Fluent English
• Strong interpersonal skills with a passion for customer interactions and service
• Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
• Readiness for business trips