Вакансія CRM Admin

Helpware is a global company providing outsourcing back-office services with offices in the USA, Brazil, Ukraine, and Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. We are growing and have an open position of CRM Admin. If you have qualifications needed and ready to maintain required duties on a daily basis, please apply:

Responsibilities:

• Ensure that the data in CRM is correct.
• Work with the entire organization as a champion; trains people to ensure the CRM is understood by new and existing users;
• Provide support and training for staff in data entry and basic management.
• Assess various options for optimizing and customizing the system to help the system grow and evolve.
• Attend regular meetings with support staff and various team members to review upcoming issues, items, and training.

Skills and Qualifications:

• Fluent level of English.
• Customer service orientation combined with the ability to work well with others, in the office and out.
• Creativity, initiative, excitement about the possibilities of the CRM.
• Strong spreadsheet skills.
• Business analysis and problem-solving skills.
• Excellent interpersonal skills.
• Ability to work with people of varying technical skills.
• Previous experience in an end-user technical support role.
• Quick, analytical thinker.
• Ability to effectively communicate complex concepts.
• CMS experience would be a plus.

We offer:

· USD linked compensation;

· All benefits being provided (English classes; medical insurance, taxi compensation for night shifts, unlimited sweets/fruits/coffee, etc.);

· Modern cozy office at Podol (5 min walk from Kontraktova square);

· Working hours: 1PM -10PM;

· Awesome and extremely friendly team;

Great chance to obtain valuable professional experience and increase your competitive edge.