Вакансія Account Manager

We are looking for ACCOUNT MANAGER to join our team!

We are Cloud Linux Inc., the maker of the #1 OS for web hosting providers. We develop our products -- CloudLinux OS, KernelCare, and Imunify360 -- using the most innovative technologies. Our products are used by thousands of companies around the world, including Dell, GoDaddy, IBM, 1&1, Endurance and many others. Our newest product, Imunify360, has been received by our customers with great enthusiasm. It is rapidly growing, and we are looking for a few professional Python developers for our teams.

More details about the company on CloudLinux page.

The Account Manager will align services to the business needs and objectives of our clients.

The individual will be responsible for managing all aspects of customer retention and account growth, while being a true partner to the sales team to continually enable additional upsell opportunities. The ideal candidate is a true team player and partner with a passion for driving a positive customer experience and building exceptional and long-lasting customer relationships. A successful person in this role will possess a variety of responsibilities with a focus on customer retention, product adoption, renewal activity, billing and financial enquiries and account growth.

The work is fully remote, with flexible hours, so you can plan your day and work from anywhere in the world.

You will be responsible for:

• Achieve monthly client growth by upsell new solutions and increase usage
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer and business strategy, technical environment and measurements for success
• Own all aspects of customer retention, including renewals, and driving strategy and feature adoption
• Expert on system functions and features to strategically advise clients, continuously driving product value and ROI
• Lead account reviews with clients to ensure effective usage of the system and maintain communication on updates / new features
• Anticipate and monitor at-risk accounts and ensure concerns are managed promptly and appropriately
• Identify and pursue client upsell opportunities, within and outside of their existing use case
• Individually manage smaller opportunities and introduce Account Executives on high growth opportunities
• Ensure smooth client experience as they interface with other departments – Onboarding / Deployment Teams, Technical Support, Billing and Accounting
• Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, engineering and finance

Requirements:

• Minimum of 3-5 years of customer-facing experience, preferably in SaaS / web-hosting / Linux and subscription business model
• Fluent in English: written, verbal communication and presentation skills
• Customer-focused mentality and enthusiasm for building strong relationships
• Experience working cross-departmentally (with sales, front-line customer service, product, engineering) to serve the needs of customers
• Experience using Salesforce.com
• Ability to prioritize and manage expectations
• Demonstrated experience and a passion for the technology
• Bachelor’s Degree from an accredited four-year college/university

What’s in it for you?

• A great opportunity for professional development within young and fast-growing company
• Interesting and challenging projects
• Remote work with long-term employment on full-time basis under contract
• High-level compensation
• Salary in US dollars
• Quarterly bonuses
• Flexible working hours
• Paid one month vacation per year and sick leaves
• Medical insurance
• Days off on national holidays
• English Language training
• Challenging tasks
• Knowledge-Exchange

Join us to make a difference!