Вакансія Client Support Specialist

Our company is one of the leaders in the Ukrainian market in the area of blockchain technologies and crypto assets.

Curently we are looking for Client Support Specialist

Requirements

• 1-2 years of professional experience

• Extreme comfort with technology and troubleshooting

• Excellent written and verbal communication skills

• Passionate about helping customers

Responsibilities

• Most of your day will be spent working through customer inquiries via the support email queue or chat

• Write useful content for our help center about new features and frequently asked questions

• Occasionally work alongside our product team to QA new features

• Educate and empower our customers to become better Minexcoin's users

• Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product

• Decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles, creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session

Preferred

• Experience in a customer support role at a SaaS company

• Experience with Helpscout and JIRA

• Startup experience is a plus

• Bachelor's degree

• Experience with writing help center content

Working hours: 2/2 9.00-21.00