Вакансія CRM specialist

Role Purpose

• Manage and support CRM system
• Manage CRM reporting: create reports on demand, create automatic reports and dashboards for Salesforce
• CRM data actualization
• Manage and support Loyalty program functionality for internal users and clients
• Develop new and support various existing databases
• Manage information in Trialing Databases (planning, data entry, structuring, reporting etc.)
• Implement new projects dedicated to automate and improve processes in marketing
• Prepare and provide reports from the other IS system in scope of responsibility

Accountabilities

• Cooperate with global CRM group and be point of contact between technical support and country unit
• Support and train users with CRM and other i-systems
• Implement new i-systems dedicated to technical support improvement
• Provide reports from the systems upon request of stakeholders
• Manage Laboratory database: train users, ensure correctness of the data entered, prepare reports
• Enter trialing results received from 3rd parties into DB

Knowledge and Experience Requirements

Critical Knowledge

• Advanced PC user
• Database management software and platforms (MS Access, MS SQL etc.)
• VBA programming at base level
• MS Excel, MS PowerPoint at advanced level
• Statistical analysis and software basics
• Basic understanding of agrarian market

• From 1 year experience as database manager / analyst
• Presentations to the diverse audiences experience
• Development and implementation of the new i-systems

We offer

• A competitive salary/compensation and bonus opportunities;
• Voluntary medical insurance, life insurance;
• Meal allowance;
• Regular professional trainings;
• Extended paid vacation, employee assistance program;
• Opportunities for career development within the company.