Вакансія Project Manager (DevOps Background)

About Project:

Our Client is a leading provider of Content Security solutions for organizations ranging from small businesses to the Global 2000.

They supply high-performance, technically-innovative products for managing and protecting enterprises' mission-critical networks from Internet threats while offering to include network security, email security, anti-spam filtering, anti-virus protection, anti-spyware technology, email encryption and more.

Our team is responsible for infrastructure services operations support (provisioning, monitoring, backup/restore, network, and many more) for 20+ Data Centers around the globe within 100+ SBG’s services hosted there.

Primary Responsibilities:

• Ensure compliance with operational objectives, policies/procedures, work schedules, and reporting metrics
• Ensure policies/procedures and documentation accurately reflects current practices; suggest changes/modifications when appropriate
• Ensure operations engineers are effectively supported through day-to-day interaction, regular training, team meetings, on-call assistance, and individual coaching/mentoring
• Escalate in a timely manner, to appropriate individuals and teams, outage events and/or impairments and issues that cannot be resolved within appropriate timeframes to ensure efficient resolution and minimize impact to customers
• Prepare for and participate in CLCA's after outage causing event
• Administer performance reviews and mentor staff

Required Experience and Skills:

• Bachelor's degree in Computer Science or equivalent experience required
• 3-5 years NOC and or System Admin experience, with the ability to effectively lead and manage people and projects
• 1-3 years in a technical management role
• Demonstrated expertise in managing an operations teams
• Strong English verbal and written communication skills, and a demonstrated aptitude for communicating complex technical concepts and information in straightforward terms
• Must have strong leadership skills and be able to remain calm and focused in stressful situations, including the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration
• Good interpersonal skills to provide excellent customer service
• Demonstrated competency in technical writing, including various documentation, management reports, and metrics

We Offer:

• Competitive salary
• Paid sickness leaves
• Corporate doctor’s service
• Career map and career advisor’s support during all period of work
• Free professional certification
• Free gym
• Friendly working environment