Вакансія Customer Support Representative

Mobilunity is an IT outsourcing company that successfully exports services in a sphere of web systems design and development, search engine promotion and maintenance, customer support and works with clients worldwide for more than 7 years.

We are looking for Customer Support Representative to provide high-level quality support to our English-speaking customers. NO COLD CALLS!

Requirements:

• Good communication skills, attentiveness to details
• Excellent English, both written and spoken skills are required (Upper Intermediate or Advanced)
• Working in flexible shifts (we support our clients 24/7, so you will be able to choose your schedule)
• Ability to take 2 night shifts per week
• Interest to work with clients from all over the world and interact with our big support family :)

Main responsibilities:

(We will teach you how to)

• Support customers on-line via e-mails, calls and chats
• Handle and resolve customers' complaints and requests
• Identify and solve issues

Conditions of work:

• Being a part of Mobilunity team, working in friendly and supportive environment\
• Work from office
• Paid tutoring
• Shift schedule (7am-3pm; 3pm-10pm; 10pm-7am)
• Night shifts and holidays paid additionally
• No dress code
• Financial stability, payments without any delays
• Legal employment according to UA Labor Code
• Competitive compensation
• Support in professional development
• Individual career path
• Paid vacation, paid sick leave
• Comfortable office in the center of the city