Вакансія Supervisor

If you are looking for an interesting and challenging job in the hospitality industry, you are welcome!

A Fairmont Grand Hotel Kyiv 5* is currently looking for Fairmont Gold Supervisor to join our team!

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive Executive lounge experience. As Fairmont Gold Supervisor, you will bring our exceptional "Fairmont Gold standards" to life - not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

· Consistently offer professional, friendly and engaging service;

• Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered;
• To monitor maintenance of the physical Fairmont Gold product;
• Review all Fairmont Gold reservations to ensure requests are met;
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs;
• Handle guest concerns and react quickly, logging and notifying proper areas;
• Train all Fairmont Gold Attendants;
• Work with Food & Beverage team to implement new ideas and displays for breakfast and evening hors d'oeuvres service;
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty;
• Provide exceptional Concierge information to our guests about local and area attractions;
• To follow department policies, procedures and service standards;
• To follow all safety policies;
• Other duties as assigned.

Qualifications:

• Previous guest service experience required;
• Previous Property Management System experience preferred;
• Computer literate in Microsoft Window applications required;
• University/College degree in a related discipline an asset;
• Experience in Food & Beverage an asset;
• Must possess a professional presentation;
• Strong interpersonal and problem solving abilities;
• Highly responsible & reliable;
• Ability to work well under pressure in a fast paced environment;
• Ability to work cohesively as part of a team;
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

What we offer:

• International hotel chain working experience
• Transparent salary and bonuses;
• Official employment, annual paid vacation and paid sick leaves;
• Full day job with 8 hours working shift;
• Meals at staff restaurant and uniform provided by the hotel;
• Friendly team and comfortable office in the historical city center Podil.

You are Welcome!

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. An exciting future awaits!

Contact person: Наталия