Вакансія Client Specialist

Role Purpose:

Retain market share in Ukraine and Belarus by enabling end users to maximize the value of the desktop, identify and focus on the “at risk” customers.

Client Specialists will use their specialist knowledge to demonstrate, and train on, relevant functionality and content to specific end user workflows, increasing usage and product stickiness.

Responsibilities:

• Provide high level specialized training on product and functionality.
• Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.
• Identify “at risk” customers/end users and tactically focus on retaining them.
• Timely capture of end user intelligence in appropriate Customer Relationship Management system.
• Provide customer feedback to product development/SBU and represent the “voice of the customer”.
• Participate in strategic migration activities as required.
• Regular value-add meetings with key users.
• Increase customer satisfaction by providing high quality service and support.

Qualifications:

• At least two years of experience interacting with financial professionals either in a trading, service, training, help desk, account management or sales role.
• Specialized market knowledge in Foreign Exchange and Money Market.
• Good knowledge of Ukrainian market and customer business needs and workflows.
• Excellent listening and communication skills and ability to create and develop relationships.
• Continuous self-learner who keeps abreast of market developments, content and technology.
• Preferred knowledge of Thomson Reuters products, content and infrastructure.
• Strong Excel skills.
• Financial Modeling knowledge preferred.
• Self-motivated and able to work well with team members including other Client Specialists, Sales Specialists, Account Managers and Management team.
• Fluency in Ukrainian, Russian and English.
• University degree and relevant work experience required.