Вакансія Sales Assistant

The British Council, a leading international cultural organisation, is recruiting a full-time Sales Assistant, whose main duty is to provide administrative support to the Sales and Customer Management Team and the Teaching Centre in delivering high quality services to internal and external customers and clients by adhering to global customer service standards of excellence and secure excellent re-registration results in order to enable the British Council to meet its financial targets.

Role Specific Knowledge & Experience

Minimum / essential

• At least 1 year of experience in administration/paperwork
• Working with customers (via phone, face-to-face, correspondence)

Role Specific Skills

• Accuracy/attention to detail
• Computing skills (MS Office, Excel)
• Ability to work independently and as a team member
• English (spoken & written B2 level)

Qualifications & Language requirement

• University degree
• English at a minimum of B2 level
• Fluent Ukrainian and Russian

Main Accountabilities:

Sales Administrative Support

• Support Sales team with all administrative duties
• Assist in conducting placement testing and coordination of online registration for placement testing system
• Assist with managing waiting lists, reservations and movements of TC customers
• Collaboration relationship management (Manage CRM system to support proactive cooperation with customers and increase conversion rates from enquiry to PT registration and from PT registration to course registration)
• Maximize conversion rate of enquiries to sales figures by communicating features and benefits of BC offers, convincing and persuading prospects to enroll
• Own customer feedbacks by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time
• Collect data for received revenue from our courses, preparing reports
• Keeping accurate statistics for Sales and CM department
• Follow up with customers who did not show up for a placement test
• Prepare different reports on sales coordinator's requests

Customer Service

• Deliver professional customer service to both internal and external customers
• Answer all calls with a polite and pleasant manner according to corporate telephone standards - call greeting, call handling and call closing
• Help the customer with choice of product or service
• Support Customer Excellence team with working at the Front Desk
• Pro-actively cross-sell British Council services to enquirers
• Act proactively, acquire and maintain an excellent level of product knowledge at all times via website, proactive liaison with colleagues and product sessions if necessary

What we offer:

• full compliance with local legislation
• 34 calendar days of paid annual leave (24 working days); study leave, special leave, volunteering leave, compassionate leave - each up to 5 working days at CD's discretion
• medical insurance fully paid for employees + coverage for family members
• 14 calendar days of public and personal holidays
• paid sick leave
• eye checks
• possibility to take wellbeing loan
• opportunities for learning and development

Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile. Successful candidates will be invited for an English language test and interview.

More information can be found on the British Council (Ukraine) Website - Join our team section.

Please refer to BC behaviors dictionary and BC Core Skills before applying for the job.

The closing date for receipt of applications is 22 August 2018.